Device Repair Refund Policy
Introduction
This device repair refund policy outlines the terms and conditions under which Fones 52 LTD will issue refunds for repairs.
Refunds
Fones 52 LTD will issue refunds for repairs that are not completed or that are not satisfactory to the customer. Refunds will be issued within 30 days of the date of the repair.
Refund Eligibility
To be eligible for a refund, the customer must:
- Have a valid receipt for the repair.
- Return the device to Fones 52 LTD in its original condition.
- Provide a reason for the refund.
Refund Amount
The amount of the refund will be based on the cost of the repair. If the repair was not completed, the customer will receive a full refund. If the repair was completed but was not satisfactory to the customer, the customer will receive a partial refund.
Refund Process
To request a refund, the customer must contact Fones 52 LTD at fones52uk@gmail.com or by calling 07900 353536. The customer will need to provide their name, contact information, and the reason for the refund.
Refund Timeline
Refunds will be processed within 30 days of the date the refund request is received. Refunds will be issued to the same method of payment that was used to purchase the repair.
Limitations
There are a few limitations to this refund policy:
- Refunds will not be issued for repairs that are more than 30 days old.
- Refunds will not be issued for repairs that were caused by customer error.
- Refunds will not be issued for repairs that were made to devices that were not in working condition when they were brought to Fones 52 LTD.
Changes to Policy
Fones 52 LTD reserves the right to change this policy at any time. Any changes to this policy will be effective immediately upon posting the revised policy on Fones 52 LTD's website.
Contact Us
If you have any questions about this policy, please contact Fones 52 LTD at fones52uk@gmail.com